AS the business process outsourcing (BPO) sector continues to be a major economic driver, a US-based company has established operations in Cebu to satisfy labor growth requirements in the BPO industry in the province.
Teledevelopment Call Center and BPO Support Services (TDS) president Jon Kaplan said call centers and non-voice BPO will continue to grow faster than the other industries.
However, he said, BPO companies have to invest more on resources and talent development to maximize their potentials.
“We offer full support services for call centers and BPOs here in Cebu,” Kaplan said in an interview last Monday.
Cebu branch
TDS has been providing consultancy, training, agent staffing, management recruitment and assessment tools for new and established call centers and BPO companies in the country in the past 19 years. It began operating its Cebu branch yesterday.
Kaplan said that unlike other support services in the Philippines, TDS is US-based.
Kaplan said he is confident that TDS’ operations in Cebu would allow the company to build a long-term relationship with the local business community. “Cebu has become the second largest market. It has quality English-speaking people and good government support,” he added.
TDS plans to establish partnership with universities and companies and to put up more locations in Cebu.
